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Refund Policy

Refund Policy | Dusun

We strongly believe in customer satisfaction, and we want you to be fully satisfied with your purchase. We provide you a wide variety of meals to choose from so please order your meal plan carefully. After placing your order, please review your order and contact us immediately (within one hour) if a mistake has been made. We may be able to correct any errors in the order process prior to delivery. we strictly impose a non-cancellation and non-refundable on items sold & delivered. 33 Dusun Segar Trading. shall use its best efforts to ensure that Orders are correctly fulfilled. Should there be any discrepancy of Products delivered and the Customer wishes for an exchange, cancellation and refund, please notify us within 24 hours upon receiving the Products. We will revert the procedures in respect of request. Any request after 24 hours will not be entertained.

Exchange, cancellation, and refund is subject to our discretion.

Exchange, cancellation or refund of products can ONLY be arranged under the following reasons:
1. If any Product has been delivered in a damaged or defective condition; or
2. If the wrong Product which is different from the Order is delivered.

Payment issues:
3. If it is a duplicate or double payment

If a Product which was ordered and invoiced is not included in the delivery, DUSUN shall replace the products or refund the Customer the value of that Product.

If any Product which was not included in the Customer’s Order is delivered to the Customer, DUSUN shall collect the Product from the Customer.

All refunds will be made via bank transfer direct to the Customer’s bank account within 7 business day.

If the meal you receive is different to what you purchased online, is damaged, or is otherwise not as expected, please contact us immediately at +6011.101.38786 / +6012.28.111.33 or email us at

DUSUN offers non-sugar added fresh fruit juices which are  customers’ favourite! Happy to say, most of the juices are concocted through our own in-house effort.

Dusun is now expanding into Plant-Based Food Menu, Vege Vibe Bouquet, Buah Tangan series, Fruit & Vege Box and many other gifting options  (checkout our latest download page).

Dusun resonates with John D. Liu’s quote that  “We are entering a new Age, the age of Nature”

Shan Shan 2020 message “Nature provides us all, love Mother Nature like how you love yourself. Living as vegetarian, yoga practitioner & a meditator has been the best transformation for myself”.

Thanks for reading so far, may the forces be with you 🙏

➊ Once you have placed your order & checkout, we will pack accordingly & confirm your purchase amount based on respective item’s weightage & availability

➋ Delivery: self-pick up from shop or request for delivery service where delivery charges applies and will be added to your order

➌ Payment mode :
GRAB Wallet
Dusun Segar S/B – 8007744436
Or Credit Card on website